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Shipping & Returns
January 2023 Shipping Update
We’ve always been dedicated to bringing you joy and keeping your trust. In the midst of unprecedented nationwide shipping challenges, we wanted to share a little insight into our current shipping process and what we are doing to get your orders delivered to you as quickly as possible.
We offer free UPS or USPS shipping on domestic orders with a subtotal of $50 or higher. The order subtotal will be before taxes, and after any coupons or discounts. Orders below $50 will have a flat rate shipping fee of $5.
• Shipping carriers across the country are experiencing high demand and delays.
• Our team continues to rapidly fulfill orders and print shipping labels in hopes of getting your order to you as soon as possible.
• You may receive a tracking number while our team packs your order, however tracking numbers will not show activity until they are scanned by a carrier.
• In some cases, we have seen packages not get scanned by a carrier for up to 10 days, even after they have been picked up from our facility.
• You may observe a lag in tracking updates along your package’s journey.
Patricia Nash is very excited to share our products with our International customers located in Europe, Canada, Mexico, Hong Kong, Japan and Australia.
International orders will not be eligible for free shipping. For information on returns, please see the International portion of our Return Policy below. The shipping rate will be calculated into your final order upon Checkout. Applicable duties, taxes, tariffs and value-added taxes (VAT) will be assessed to the customer on delivery.
If you have any questions, please email or call us at 1-877-743-6274.
Note that there may be delays in returns at this time due to regulations put in place following COVID-19 restrictions.
We want you to be pleased with your Patricia Nash purchase. If you wish to return unused merchandise with tags attached, you may do so when accompanied by the original proof of purchase from www.patricianashdesigns.com. Any Used or FINAL SALE itemsmay not be returned. We offer $5.00 flat rate returns on all domestic orders (plus applicable taxes). If within 60 days of purchase from www.patricianashdesigns.com you wish to return your unused merchandise, you may do so when accompanied by the original proof of purchase, with tags attached. Jewelry must be returned within 30 days. Unused merchandise (with tags attached) not accompanied by an original receipt may be returned for a credit for the value of the item’s current selling price. Please note, defective or damaged footwear can only be returned if it is unworn.
The quickest way to return an item purchased at patricianashdesigns.com or nashformen.com is via our automated return system: CLICK HERE
If you need further assistance, please call 1-877-743-6274 to speak with one of our customer service professionals or fill out the Contact Us section of the website. Once communication has been received requesting the return, we will provide a pre-paid UPS return label via email. You may also return your product(s) at our Patricia Nash store in Knoxville, TN, with original proof of purchase.
Return processing usually takes 5-10 business days after the receipt of your package. This may vary seasonally due to high volume periods. You will be refunded the amount paid for returned products at the time of purchase. Shipping and handling fees are not refundable. By using our online return process, you accept that we will subtract the $5.00 flat rate return for the shipping cost of your return.
International orders will not receive a prepaid label. The customer will be responsible for the cost of returning the goods to Patricia Nash. It is our desire to offer every customer a pleasant experience, as such we reserve the right to decline any order if we identify through electronic analysis an unreasonable return sequence.
We do not offer exchanges. Instead, you may simply return your unused item for a refund and place a new order.
Please allow enough time for shipments to arrive to you. Items on pre-sale should take anywhere from 4 to 6 weeks to ship to you. You will be notified via email once your pre-sale purchase has been shipped.
If you place pre-sale items in the same order with other products on our site, all non pre-sale items will be shipped and the pre-sale items will ship separately at a later date. Your entire transaction will be processed upon checkout.