FAQs

SCAM WEBSITE ALERT

Do you have an outlet?

An increasingly alarming number of fake and/or scam websites have begun to surface online which pretend to sell authentic Patricia Nash products by illegally using our copyright-protected product images and our trademarks to market products to customers.  Because the images on these fake websites are in fact our own images, these websites appear to be legitimate and give the false impression that they are somehow affiliated with or authorized by Patricia Nash Designs to sell our products, which they are not.  In fact, none of these websites actually sell any product, as they only exist to lure customers into making a fake purchase which results in the customer being scammed for payment.  A large majority of these fake websites contain “patricianash” in the domain address and then use other luring words as part of the domain to make it appear that they are legitimate. For example, some of these scam websites use the term “outlet” or “USA” or “UK” to make it appear that we actually operate an outlet website or a country-specific website, which we do not.   

Patricia Nash Designs continues to commit substantial resources to combat these fake websites, but the reality is that these sites can easily be created and replicated by scammers who go to great lengths to conceal their identities by creating these fake websites through overseas domain providers.  This is not a problem limited to Patricia Nash Designs but a problem for any business operating a legitimate e-commerce website.  We would therefore urge you to contact our customer support at cs@patricianashdesigns.com before making any purchase on any website other than our own.  We would also ask that you alert friends and family who may be considering purchasing a Patricia Nash product online of this issue. We value your patronage and welcome any questions you may have.

ORDERS

How do I apply a discount code to my order?
A discount code may be applied to your order by entering the code in the “Apply Discount Code” field located under the shopping bag before clicking checkout.

Can multiple discount codes be used on one order?
Discount codes may not be combined or used with any other promotions.

Can I get the sale price for a product I purchased previously that is now on sale?
No, sale prices cannot be applied to previous purchases. No other reductions in price may be taken even if the product later goes on sale or is subject to a new discount.

Conversely, if you return an unused product accompanied by the original proof of purchase in the original packaging for a refund, we credit you the whole pretax amount you paid regardless of whether the product has since gone on sale or been discounted.

How do I check the status of my order?
You may check the status of your order by visiting the Account link and logging in to your customer account. If you do not have a customer account, you may call 1-877-743-6274 for assistance. 

Can I change or cancel my order?
We are unable to change any orders after they have already been placed. If you want to cancel your order, you can email cs@patricianashdesigns.com or call 1-877-743-6274.

What should I do if my discount code is not working?
If your discount code is not applying to your order, please ensure the following:

• You are logged into your Patricia Nash customer account
• There are no sale or Discovery items in your shopping bag
• There are no other promotions that are preventing the code from working

Will I be charged sales tax on my order?
Sales tax currently applies to orders from the states of Arizona, California, Colorado, Illinois, Indiana, Iowa, Georgia, Kentucky, Maryland, Michigan, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Washington, and Wisconsin.

What payment methods are accepted at checkout?
Patricianashdesigns.com currently accepts American Express, Discover, MasterCard, and Visa credit cards. We also accept payments via Patricia Nash Designs gift cards and PayPal. See below for details on Afterpay at checkout.

Do you ship outside of the United States?
Currently, we are able to ship to Europe, Canada, Mexico, Hong Kong, Japan, and Australia.

How much will it cost to ship my order?
We offer free UPS or USPS shipping on domestic orders with a subtotal of $75 or higher. Orders below $75 will have a flat rate shipping fee of $5. International orders will not be eligible for free shipping. The shipping rate will be calculated into your final order upon Checkout. Applicable duties, taxes, tariffs and value-added taxes (VAT) will be assessed to the customer on delivery.

How will I know when my order has shipped?
You will receive a shipment notification email including a tracking number as it is shipped. If you are having trouble tracking your order, you may call 1-877-743-6274 for assistance.

When can I expect my order to ship?
Orders will be processed and shipped out within 1 to 5 business days of when the order was placed.

When can I expect my order to arrive?
Your order's arrival date is dependent upon the shipping method and location. Our warehouse is located in California and therefore Standard Shipping timelines vary.

Standard Shipping: Up to 10 business days 
UPS 2nd Day Air: 2 business days

AFTERPAY

How do I use Afterpay?

Select "Afterpay" as your form of payment at checkout. All you will need is a credit or debit card to apply. Afterpay will immediately review and approve your purchase. There are no credit checks involved.

Is Afterpay available to international customers?

Afterpay is only available to customers with a US billing address

How do returns work with Afterpay?

Return your items the same as you would if you used a standard credit card.

What if I have questions about billing schedule or I am unable to make a payment?

Please refer to the Afterpay customer service portal: On the Afterpay website

GENERAL

How do I subscribe to the newsletter?

You may subscribe to our newsletter by entering your email address into the field on the footer of the front page of our website. You may also email cs@patricianashdesigns.com or call 1-877-743-6274 for assistance with subscribing.

What is your return policy?
We want you to be pleased with your Patricia Nash purchase. If within 60 days of purchase from patricianashdesigns.com you wish to return your unused merchandise, you may do so when accompanied by the original proof of purchase in the original packaging. All Patricia Nash jewelry purchases may be returned within 30 days of purchase in it’s original packaging with original proof of purchase.

How do I return or exchange Patricia Nash products?
To return a Patricia Nash product, you may visit https://patricianashdesigns.com/returns/ and click the link under US Returns to create a prepaid UPS return label that you can use to send back your item. We do not offer exchanges. If you want to exchange your item, you may simply return it for a refund and place a new order.
International orders will not receive a prepaid label. The customer will be responsible for the cost of returning the goods to Patricia Nash.

How do I set up a customer account?
You may create a customer account by visiting patricianashdesigns.com and clicking “ACCOUNT” at the top of the home page. This will take you to a page in which you can click “CREATE AN ACCOUNT.”

What are the benefits of having a customer account?
Creating a customer account on patricianashdesigns.com provides the following benefits:

• Allows for faster, more convenient checkout with saved mailing and payment information
• Enables viewing of order history and current order status under the “my orders” tab
• Potential to be involved in the Patricia Nash Designs Rewards Program
• Editing of newsletter preferences is convenient under the “newsletter subscriptions” tab

Where can I purchase Patricia Nash products?
You may purchase Patricia Nash products from any of our authorized retailers listed below. *Authorized Patricia Nash Retailers: patricianashdesigns.com, Dillard’s and Dillards.com, Macy’s and Macys.com, Belk and Belk.com, HSN, QVC, TSC (The Shopping Channel Canada), Von Maur and Vonmaur.com, Marmaxx, Amazon.com, Army & Airforce Exchange, Navy Exchange, USMC Exchange, and Zappos.com. Also, we would love to see you at our our Patricia Nash store inside of the Hartsfield-Jackson Atlanta International Airport, Nashville International Airport (BNA), LaGuardia International Airport, Phoenix Sky Harbor International Airport, and Patricia Nash at Tanger Outlets.

Do you offer cleaning or refurbishing services?
Unfortunately, we do not offer these services. We are only able to offer repair services for items with manufacturer’s defects.

What is covered under your warranty?
Our warranty covers any items with a manufacturer’s defect that are purchased from an authorized Patricia Nash retailer. A manufacturer’s defect would be an issue with stitching, hardware, color, etc. Our warranty does not cover any damage arising from normal wear and tear, misuse, water damage or accidents.

What is your warranty process?
If you are having an issue with your Patricia Nash item, please send photos of your item to cs@patricianashdesigns.com along with your mailing address. Customer service typically responds within 1 business day. The customer is responsible for shipping the item for our team to review. Once received, we will then review the item and decide whether the item will be repaired or replaced. If we can repair your item, the repair process takes 4-6 weeks. If we are not able to repair your item, we will happily replace it in the form of a gift card to our website for the full original retail value of your handbag. Please be aware that if your item is unable to be repaired, we cannot guarantee that the same style will be available for your replacement.

What is your sustainability approach?
Our commitment to Sustainability includes using sustainable materials, employing sustainable practices, and maintaining a commitment to giving back to the community.  More information can be found here.

How do I know I am purchasing an authentic Patricia Nash product?
Authentic Patricia Nash products will have our grape leaf floret logo either stamped on the leather or the hardware.

How do I register my Patricia Nash product?
You may register your Patricia Nash products by visiting https://patricianashdesigns.com/register/ and filling out the form.

REWARDS PROGRAM

How do I redeem my rewards?
1. Click on the "Rewards Program" widget on the lower right-hand corner of the screen
2. Login to your account
3. Click on "Rewards Program" again
4. Click on "My Rewards" and select which reward you would like to claim
After you have selected the rewards you would like to use, it will then provide you with a code. Save this code! At check out, type the code into the "Gift Card of Discount Code" space. Then click "Apply". Your discount amount will then be deducted.

LEATHER INQUIRIES

What are Patricia Nash products made of? (leather information + lining)
Our leather products are 100% leather with no synthetic or split leather components. Our leather is made of the finest full grain leather sourced from Italy and many other countries across the world. For a brand to represent that they are selling a leather handbag, only 51% of the bag needs to be leather. Several major designer brands mix fake PVC leather trims along with their leather to give you the perception that it is all leather and to cut costs, even though it is not 100% leather. We always use 100% leather when we design a full leather handbag.

What does full grain leather mean?
Full grain leather is the best quality leather. It simply means leather that has been left in its natural state, without any alteration to correct its grain or imperfections.

What does “vegetable tanned” leather mean?
The process of vegetable tanned leather uses organic materials to tan the leather called tannins. We use the bark of an Italian mimosa tree to tan our vegetable tanned leathers just like they did centuries ago in Italy and all over the world. One of the best features of vegetable tanned leathers is that it develops a patina of high and low color over time and is stronger and lasts longer than most other leathers. We use full grain leather for all our vegetable tanned leathers and usually reject 2 out of every 3 skins selected to ensure the best-looking hides. Since this process doesn’t hide any natural markings in the leather, we try to avoid too many scratches or unnatural markings on the hides

How do I care for Patricia Nash products?
We highly recommend that you protect your Patricia Nash products from stains and excessive moisture to protect its finish. Due to the natural state of this leather, you should avoid rubbing the leather against rough or sharp surfaces to minimize scratching. Should the product get wet, wipe the liquid immediately and pat loosely with paper, allowing it to dry naturally. We recommend only using our signature Patricia Nash Leather Rejuvenator and Healing Balm to ensure that your leather products remain healthy, soft and supple. Our handbags are treated in production for durability and light moisture protection. However, please be aware that it is natural for leather to transform slightly in color when exposed to the elements.

What is the difference between the leather rejuvenator and the healing balm?
Our Healing Balm is a heavy-duty restoration formula. If you have leather that has been scratched up or is dry to the point of cracking, the healing balm is right for you! The Leather Rejuvenator is best for maintaining and ensuring that your Patricia Nash leather product stays healthy and hydrated.