Shipping, Returns, & Pre-orders
We pay for standard UPS or USPS ground shipping for all domestic orders. Orders will be processed and shipped out within 1 to 5 days of order confirmation and payment verification. Additional rates apply for expedited shipping. Please note that orders with express shipping placed after 4 p.m. EST will not be shipped until the following day. We ship Monday through Friday, so express shipping items ordered after 4 p.m. EST on Thursday will ship on Friday and arrive Monday (next day) or Tuesday (2nd day).
We want you to be pleased with your Patricia Nash purchase. If within 120 days of purchase you wish to return or exchange your unused merchandise, you may do so when accompanied by the original proof of purchase.
If you are not fully satisfied with your Footwear purchase upon receipt, you may return unworn footwear to us with the original sale receipt within 120 days of purchase. Please note, defective or damaged footwear can only be returned if it is unworn.
The quickest way to return an item purchased at patricianashdesigns.com or nashformen.com is via our automated return system: CLICK HERE.
If you need further assistance please call 1-877-743-6274 to speak with one of our customer service professionals or fill out the Contact Us section of the website. Once communication has been received requesting the return or exchange, we will provide a pre-paid UPS return label via email. You may also return/exchange your product(s) at our Patricia Nash store in Knoxville, TN, with original proof of purchase.
International orders will not receive a prepaid label. The customer will be responsible for the cost of returning the goods to Patricia Nash.
Out of Stock
In most cases, when an item is no longer available, it will no longer appear on our website or a message indicating the item is Out of Stock will appear on the product page. In some cases, however, due to inventory fluctuation or heavy website traffic, items that appear to be available when you place your order may actually be out of stock. If this happens, we will notify you as soon as possible that your order cannot be fulfilled. That item will be canceled, and you will not be charged.
A short shipment occurs when we ship fewer items than ordered, most often due to an item being out of stock. If this happens, we will notify you as soon as possible if we will be able to ship the remaining item/s later or if they will be canceled.
Pre-Sale Terms and Conditions
On limited occasions, we may offer items for Pre-Sale. Payment information is required at purchase from patricianashdesigns.com.
Please understand items available for pre-sale may take 4 to 6 weeks to ship out to you so order accordingly. You will be notified via email once your pre-sale purchase has been shipped.
If you place pre-sale items in the same order as currently available products on our site, all non pre-sale items will be shipped within 1-5 days of order confirmation and payment verification and the pre-sale items will ship separately at a later date. Your entire transaction will be processed upon checkout.
We can always be reached at firstname.lastname@example.org or 1-877-743-6274 with questions or concerns.