We will post 2-4 pictures of an item with the price listed on our Instagram and Facebook stories every Monday, Wednesday, and Friday at 1pm est through the month of October. Both platforms will be in sync and have the exact same product. The first person to reply with “sold” and the item number (located on the picture, below the price) will be the lucky customer to purchase the item.
You will receive a DM to your reply with “Congratulations the item is yours! Please provide your email address so we can send you an invoice. Would you like to schedule a curbside pick up or pay $7 for shipping?” Once we receive your reply, you will receive an invoice via our system.
Please complete your payment within 24 hours of receiving or the product will go to the next customer. For customers who select shipping, you will receive a confirmation email with a tracking number.
For our local Knoxville, TN customers who select curbside pick-up, you will receive a confirmation email when your order is ready to be picked up. There will be a follow up email with curbside pick-up instructions.
Once the item has been claimed the picture will be deleted. If you do not receive a response from us unfortunately someone else beat you to it. If you do receive a “congratulations” response from us, don’t worry the item is yours!
All of our Sample Sale items are final sale.
These items are not eligible for warranty, replacements, refunds, or exchanges. These items are not to be resold on any platform. Each item will have a marking to show it is a sample. These markings will be inside the bag, or in a non-visible place while using. Hole punch on inside of tag, Sharpie mark on inside pocket, or inside lining.
There is a 20 item purchase limit. Once you have successfully purchased 20 sample sale items, you will no longer be able to purchase during this Sample Sale.
Do you have to pay shipping for each individual item?
If multiple items are purchased within a few days of each other, we will try our best to group your products together. If that is successfully done then you will only pay shipping per box. However, depending on our shipping turnaround time (7-10 business days), we can not guarantee that you will not have to pay shipping per item.
What is the Sample Sale?
The sample sale is an event held twice a year that includes a variety of products at an incredibly discounted price. A lot of these items you have seen before, however, several of these items are truly one of a kind.
What is a “sample”?
Samples are products that are produced for our quarterly markets to be shown to our retail partners who decide what to buy for the season. These are one-off samples that have not gone through the standard, comprehensive quality control processes under which all Patricia Nash production goes through. For this reason, these samples are not guaranteed under warranty as explained above and as a result they are sold at extremely discounted prices. By purchasing these samples at our Sample Sale, the buyer accepts these conditions.
What is our shipping time for Sample Sale?
Our typical shipping time is 7-10 business days. However, due to COVID-19 and limited staff we may be on a 3-5 day delay.
How does shopping in our Showroom work?
We will allow people to shop by appointments only. The appointment will be a 1 hour time slot, with a limit of 5 people per hour, and everyone is required to wear a mask.
To find out more or schedule an appointment at our Knoxville Showroom. Please click on the link: Eventbrite
How does curbside pick-up work?
If you select curbside pick-up, please park at the loading dock on the left side of our building. Once you’ve parked please call 877-743-6274, and tell them you have a curbside pick-up. Please have your name and order number ready. We will then bring out your purchase.
If you have any other questions or concerns please call our customer service department at 877-743-6274.