Shipping Policy
We pay for standard UPS or USPS ground shipping for all domestic orders over $50. Orders will be processed and shipped out within 1 to 5 days of order confirmation and payment verification. Additional rates apply for expedited shipping. Please note that orders with express shipping placed after 4 p.m. EST will not be shipped until the following day. Normal shipping days are Monday – Friday, so express shipping items ordered after 4 p.m. EST on Thursday will ship on Friday and arrive Monday (next day) or Tuesday (2nd day).
Return Policy
We want you to be pleased with your Patricia Nash purchase. If you wish to return unused merchandise, you may do so when accompanied by the original proof of purchase from www.patricianashdesigns.com. Any Used or FINAL SALE items may not be returned. We offer $5.00 flat rate returns on all domestic orders (plus applicable taxes).
If within 60 days of purchase from www.patricianashdesigns.com you wish to return your unused merchandise, you may do so when accompanied by the original proof of purchase. Unused merchandise not accompanied by an original receipt may be returned for a credit for the value of the item’s current selling price. Please note, defective or damaged footwear can only be returned if it is unworn.
US Returns
The quickest way to return an item purchased at patricianashdesigns.com or nashformen.com is via our automated return system: CLICK HERE
If you need further assistance, please call 1-877-743-6274 to speak with one of our customer service professionals or fill out the Contact Us section of the website. Once communication has been received requesting the return or exchange, we will provide a pre-paid UPS return label via email. You may also return/exchange your product(s) at our Patricia Nash store in Knoxville, TN, with original proof of purchase.
Return processing usually takes 5-10 business days after the receipt of your package. This may vary seasonally due to high volume periods. You will be refunded the amount paid for returned products at the time of purchase. Shipping and handling fees are not refundable. By using our online return process, you accept that we will subtract the $5.00 flat rate return for the shipping cost of your return.
International Returns
International orders will not receive a prepaid label. The customer will be responsible for the cost of returning the goods to Patricia Nash. It is our desire to offer every customer a pleasant experience, as such we reserve the right to decline any order if we identify through electronic analysis an unreasonable return sequence.
EXCHANGE POLICY
We do not offer exchanges. Instead, you may simply return your unused item for a refund and place a new order.
Pre-Sale Terms and Conditions
Payment information is due upon order at www.patricianashdesigns.com
Please allow enough time for shipments to arrive to you. Items on pre-sale should take anywhere from 4 to 6 weeks to ship to you. You will be notified via email once your pre-sale purchase has been shipped.
If you place pre-sale items in the same order with other products on our site, all non pre-sale items will be shipped and the pre-sale items will ship separately at a later date. Your entire transaction will be processed upon checkout.
We can always be reached at cs@patricianashdesigns.com.
Patricia Nash is very excited to share our products with our International customers located in Europe, Canada, Mexico, Hong Kong, Japan and Australia.
International orders will not be eligible for free shipping. For information on returns, please see the International portion of our Return Policy. The shipping rate will be calculated into your final order upon Checkout. Applicable duties, taxes, tariffs and value-added taxes (VAT) will be assessed to the customer on delivery.
If you have any questions, please email or call us at 1-877-743-6274.
